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We want you to enjoy your stay with complete peace of mind

For us, the most important thing is your tranquillity during your holidays at Prestigi Hotels. We present you a list of measures so during your stay you only worry about enjoying and creating unforgettable moments with your loved ones.

We are ready for the reunion, ready to live new #PrestigiMoments.

 

Safety and hygiene measures against the Covid-19

These measures will be applied based on the recommendations of the Government Ministry of Health and constitute an adaptable guide.

 

General security

- Our staff has received a training in preventive measures against Covid-19 and they will always have the necessary protective equipment.

- A daily health control of our staff will be carried out with a responsible declaration that they have not been in contact with any infected person during the last 15 days.

- The capacity of the common spaces will be reduced, including the elevators.

- The safety distance between the sun loungers of the swimming pools and the solarium will be extended, a minimum of 1.5 m for groups of family units.

- The environment and common use surfaces will be analysed by a certified external company.

- The risk areas are marked with signs of preventive advice.

- Hydroalcoholic gel dispensers have been installed in different spaces.

 

Restaurants

- Reduction of tables and extension of the distance between them.

- If the occupation allows it, there will be 2 shifts for lunch / dinner or more salons will be opened.

- The restaurant area will be continuously disinfected by the cleaning staff.

- The assortment of foods in individual formats will be covered with plastic wrap.

- Anything that cannot be used individually, will be provided by our staff, preventing customers from handling food and utensils.

- The fruits and vegetables will be disinfected previously and will be wrap in individual format.

- The possibility of choosing a menu instead of a buffet service will be offered. The menu will vary daily and will also be available for room service.

- At breakfast, our staff will serve the food to our customers and they can order individual and prepared hot dishes from the kitchen.

- All kitchen and living room staff will work with gloves and masks.

- You will find the menus in QR code in our bars and cocktail bars. There will also be laminated menus that will be cleaned after each use.

- In areas susceptible of congestion, the minimum distance will be marked on the ground, so that everyone respects the safety distance.

- For security, the dishes will be provided by our staff.

- You will have single doses of oil, vinegar, salt and pepper on the table.

- An exhaustive control and review of the temperature of dishwashing trains will be carried out.

- There will be no complimentary aperitif in the cocktails.

 

Cleaning services

- The laundry will certify and ensure the treatment of clothing at more than 60 ° and with disinfectant products.

- Room cleaning will not be carried out while the customer is inside the room.

- The hand gloves will be disinfected with hydroalcoholic gel after each room.

- Disposable cloths will be used each customer exit.

- The number of rooms for waiter will be reduced for a better execution of cleaning and disinfection of the room.

- If the customer requests it, sanitizing gel and masks will be provided as courtesy amenities.

- Disposable mops will be used for cleaning floors.

- Nebulizer devices have been incorporated to disinfect the rooms.

- An approved external company will certify that the cleaning of rooms is carried out in accordance with the prevention measures of Covid-19 established by the Ministry of Industry, Commerce and Tourism.

- The capacity will be limited to one person in all the bathrooms of our facilities. And every 4 hours they will be checked with time, area and staff who have done the task.

 

 Wellness (Spa, gym and treatments)

- Limitation of capacity of the gym to a maximum of 8 people.

- Disinfection of the machines after every use.

- Reduction of the maximum occupancy to 12 people in the spa area.

- Treatments with gloves and mask will be carried out. The cabin will be disinfected after each treatment.

- Complimentary fruit and beverage service is suspended.

 

Reception

- Signaling of the safety distance.

- Disinfectant gel will be available on each counter.

- Daily disinfection of all the material delivered to our customers (room cards, etc.).

- Basic prevention information and rules for the correct use of the facilities will be delivered to all customers.

- Cleaning and disinfection of counters will be reinforced more frequently.

- There will be a service of hygienic wipes and courtesy gloves.

 

Technical services

- All our staff will have the necessary protection and security equipment.

- The repairs in the rooms will be carried out without the customer being present. If this is not possible, the safety distance of 1.5 m will always be maintained.

- All areas in which there is intervention will be disinfected.

- In the common areas, a work perimeter will be delimited that prevents access by customers.

- The air in the common areas will be constantly renewed, at a temperature of 23 ° -26 °, and the filters will be cleaned daily.

- All external companies will adopt our protocols and we will control entries of external staff and external materials.