We want you to enjoy your stay with complete peace of mind
For us, the most important thing is your tranquillity during your holidays at Prestigi Hotels. We present you a list of measures so during your stay you only worry about enjoying and creating unforgettable moments with your loved ones.
We are ready for the reunion, ready to live new #PrestigiMoments.
Safety and hygiene measures against the Covid-19
These measures will be applied based on the recommendations of the Government Ministry of Health and constitute an adaptable guide.
- Our staff has received a training in preventive measures against Covid-19 and they will always have the necessary protective equipment.
- A daily health control of our staff will be carried out with a responsible declaration that they have not been in contact with any infected person during the last 15 days.
- The capacity of the common spaces will be reduced, including the elevators.
- The safety distance between the sun loungers of the swimming pools and the solarium will be extended, a minimum of 1.5 m for groups of family units.
- The environment and common use surfaces will be analysed by a certified external company.
- The risk areas are marked with signs of preventive advice.
- Hydroalcoholic gel dispensers have been installed in different spaces.
- Reduction of tables and extension of the distance between them.
- If the occupation allows it, there will be 2 shifts for lunch / dinner or more salons will be opened.
- The restaurant area will be continuously disinfected by the cleaning staff.
- The assortment of foods in individual formats will be covered with plastic wrap.
- Anything that cannot be used individually, will be provided by our staff, preventing customers from handling food and utensils.
- The fruits and vegetables will be disinfected previously and will be wrap in individual format.
- The possibility of choosing a menu instead of a buffet service will be offered. The menu will vary daily and will also be available for room service.
- At breakfast, our staff will serve the food to our customers and they can order individual and prepared hot dishes from the kitchen.
- All kitchen and living room staff will work with gloves and masks.
- You will find the menus in QR code in our bars and cocktail bars. There will also be laminated menus that will be cleaned after each use.
- In areas susceptible of congestion, the minimum distance will be marked on the ground, so that everyone respects the safety distance.
- For security, the dishes will be provided by our staff.
- You will have single doses of oil, vinegar, salt and pepper on the table.
- An exhaustive control and review of the temperature of dishwashing trains will be carried out.
- There will be no complimentary aperitif in the cocktails.
- The laundry will certify and ensure the treatment of clothing at more than 60 ° and with disinfectant products.
- Room cleaning will not be carried out while the customer is inside the room.
- The hand gloves will be disinfected with hydroalcoholic gel after each room.
- Disposable cloths will be used each customer exit.
- The number of rooms for waiter will be reduced for a better execution of cleaning and disinfection of the room.
- If the customer requests it, sanitizing gel and masks will be provided as courtesy amenities.
- Disposable mops will be used for cleaning floors.
- Nebulizer devices have been incorporated to disinfect the rooms.
- An approved external company will certify that the cleaning of rooms is carried out in accordance with the prevention measures of Covid-19 established by the Ministry of Industry, Commerce and Tourism.
- The capacity will be limited to one person in all the bathrooms of our facilities. And every 4 hours they will be checked with time, area and staff who have done the task.
Wellness (Spa, gym and treatments)
- Limitation of capacity of the gym to a maximum of 8 people.
- Disinfection of the machines after every use.
- Reduction of the maximum occupancy to 12 people in the spa area.
- Treatments with gloves and mask will be carried out. The cabin will be disinfected after each treatment.
- Complimentary fruit and beverage service is suspended.
- Signaling of the safety distance.
- Disinfectant gel will be available on each counter.
- Daily disinfection of all the material delivered to our customers (room cards, etc.).
- Basic prevention information and rules for the correct use of the facilities will be delivered to all customers.
- Cleaning and disinfection of counters will be reinforced more frequently.
- There will be a service of hygienic wipes and courtesy gloves.
- All our staff will have the necessary protection and security equipment.
- The repairs in the rooms will be carried out without the customer being present. If this is not possible, the safety distance of 1.5 m will always be maintained.
- All areas in which there is intervention will be disinfected.
- In the common areas, a work perimeter will be delimited that prevents access by customers.
- The air in the common areas will be constantly renewed, at a temperature of 23 ° -26 °, and the filters will be cleaned daily.
- All external companies will adopt our protocols and we will control entries of external staff and external materials.