Privacy policy

Privacy policy at Prestigi Hotels

1.   General information

Our Privacy Policy has been designed in accordance with the legal framework established in Law 29/2021 of October 28, Qualified for the Protection of Personal Data, and in a subsidiary manner with the regulation established in the General Regulation for the Protection of EU Data 2016/679, of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data and by which Directive 95/46/EC (General Data Protection Regulation) is repealed.

As a user of the website, and by providing us with your data, you declare that you have read and are familiar with this Privacy Policy, giving your unequivocal and express consent to the processing of your personal data in accordance with the purposes and terms expressed here.

PRESTIGI HOTELS SAU may modify this Privacy Policy to proceed with its adaptation in the face of legislative, jurisprudential or interpretation changes and developments by the Andorran Data Protection Agency. These privacy conditions may be used in addition to the Legal Notice, the Cookies Policy and the General Conditions that, where appropriate, are collected for certain products or services, in those cases where the said access involves any specialty in personal data protection.

2.   Information on data processing

2.1  Data of the Data Controller

The person in charge of processing personal data is committed to protecting the privacy of users and developing the technology that provides you with the safest experience on the website. This privacy statement is valid and adjusted for the website 

and governs the collection and use of data.

2.2  Purpose of processing personal data

The treatment we carry out of your personal data responds to management purposes of the proper functioning of the website, as well as its operation, management of responses to requests and/or inquiries made through the different contact forms, facilitation to users of information regarding their nearest gym based on the user's location.

In this regard, PRESTIGI HOTELS SAU deals with the following categories of data, categories of interested parties, the purposes for which they have been collected, and the retention periods detailed below:

2.3  Cookies

PRESTIGI HOTELS SAU uses cookies for the users of the website, mainly responding to the following purposes:

- Ensure the correct functioning of the PRESTIGI HOTELS SAU website.

- Temporarily store information related to user preferences, such as language.

- Collect statistical information, with the aim of improving the experience on the website.

2.4  Transfer of data

They will be transferred, in the event that the user gives his consent to the hotel chain to be a member of the "ALL" loyalty program.

The data will not be transferred to other third parties, with the exception of those authorized by fiscal, commercial and telecommunications legislation, as well as in those cases where a judicial authority requires us or express consent. In the latter case, if the communication of data is necessary, consent will be collected and, likewise, you will be informed about the processing of personal data.

2.5  International transfers

International Transfers are not made to a recipient who is in a country or in an international organization that does not meet the conditions established by the current regulations on data protection.

3.   Data processing guarantee

3.1  Consent for sending electronic communications

According to what is established in articles 18 and 19 of Law 20/2014, of October 16, regulating electronic contracting and operators who develop their economic activity in a digital space by completing the data collection form and marking the corresponding box "I accept the sending of electronic communications", is granting express consent to send to your email address, telephone, fax or other electronic means in sending information about PRESTIGI HOTELS SAU

3.2  Security measures

As part of our commitment to guarantee the security and confidentiality of the personal data of the interested party, we inform you that the necessary technical and organizational measures have been adopted to guarantee the security of the personal data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, according to Art. 32 of the RGPD EU 679/2016 and law 29/2021, of October 28, qualified as protection of personal data.

3.3  User rights

Any interested party has the right to obtain confirmation as to whether or not we are processing personal data concerning them. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. For reasons related to their particular situation, interested parties may object to the processing of their data. The person in charge of the file will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

In accordance with current legislation, the user may exercise his rights to the controller of:

a)   Right of access

As a user, you can ask the person in charge of personal data to confirm if your personal data is being processed by them.

In addition, you can request information from the manager on the purpose of processing your personal data, how long your data will be kept, what rights you have as a user, if your data have been transmitted to a third country or a international organization, the existence of automated decisions, whether there is profiling on the web, among others.

b)  Right of rectification

If the personal data you have made available to PRESTIGI HOTELS SAU is inaccurate or incomplete, you have the right to rectify or complete it before the data controller.

c)   Right to limitation of treatment

As a User you can request the limitation of the processing of your personal data when your data is not accurate, when you consider that your data is not being used well and as users you object to the deletion, that the responsible no longer needs the personal data for the purposes of the treatment.

If the treatment has been limited in accordance with the previous conditions, it will be informed by the person in charge before the aforementioned limitation is put an end to.

d)  Right of deletion

You can request the data controller to immediately delete your personal data and he will be obliged to delete this data immediately, when the data is not necessary for the purposes collected. In addition, you will be able to request that your data be deleted, when you change your mind about consent, show opposition and there are no justified reasons for the treatment, your data are treated incorrectly, must be deleted to comply with a legal obligation or that your data is obtained in relation to a legal offer.

e)   Right to information

If you have exercised your right to rectification, deletion or limitation of treatment vis-à-vis the person in charge, he is obliged to inform all recipients to whom your personal data have been communicated about this rectification, deletion or limitation of treatment, unless this would be impossible or involve a disproportionate effort. 

As a User, you have the right to have the person in charge inform you about who these recipients are.

f)   Guarantees of digital rights

The user's right to neutrality on the internet, being able to access the internet regardless of their personal, social, economic or geographical condition. The user is guaranteed universal, affordable, quality and non-discriminatory access.

g)  Right to data portability

You have the right to receive the personal data you have made available to the company in a structured, commonly used and machine-readable format. In addition, you have the right to transmit this data to another person in charge without the person in charge to whom you have provided it preventing you from doing so.

h)  Right of opposition

As a user, you have the right to object at any time, for reasons arising from your particular situation, to the processing of the personal data made available to PRESTIGI HOTELS SAU.

The data controller will stop processing your personal data unless it can demonstrate convincing legitimate reasons for such processing, which prevail over your interests, rights and freedoms or if the processing is intended to formulate, exercise or defend claims.

i)    Right to revoke the declaration of consent relating to data protection

As a User, you have the right to change your data protection declaration of consent at any time. This change of decision regarding consent will not affect the legality of the treatment that took place based on the consent given before its revocation.

j)    Automated individual decisions, including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects on the User or significantly affects the User in a similar way. 

k)   Rights to lodge a complaint with the supervisory authority

As a User you will have the right to file a claim with a supervisory authority, in particular in the Member State of your residence, place of work or place of infringement, if you consider that the processing of personal data creates a violation of the RGPD

3.4  How to exercise my rights?

Likewise, the user may exercise their rights by means of written communication addressed specifically to the person in charge and request the form for the exercise of the right to be exercised. To submit this form, you will need to provide the following information:

· Name and surname of the user and photocopy of their ID. In cases where the representations are supported, identification by the same means of the person representing the user will also be required, as well as the documentary accreditation of the representation. The photocopy of the identity document can be replaced by any other means valid in law that proves your identity.

· Request for specific reasons for the request or information to be accessed.

· Address for notification purposes.

· Date and signature of the applicant.

·  Any document that proves your application.

This application and all other attachments can be sent to the following addressC/ de la Roda 2 AD500 Andorra la Vella Principality of Andorra and/or email address: 

Optionally, you can go to the competent Control Authority, in this case the Andorran Data Protection Agency (APDA), to obtain additional information about your rights.

4.   Updating the data

All information provided by the user through registration or by filling out the forms on this website must be true. Likewise, it will be the user's responsibility to keep all the information provided to PRESTIGI HOTELS SAU permanently updated so that it responds, at all times, to the user's real situation.

5.   Withdrawal of consent

The consent given for a specific purpose can be withdrawn at any time, without this affecting the legality of the treatment based on the consent prior to the withdrawal. In these cases, PRESTIGI HOTELS SAU will stop processing personal data or, where appropriate, will stop doing so for this specific purpose, except for compelling legitimate reasons, or the exercise or defense of possible claims.

6.   Changes in the Privacy Policy

This Privacy Policy is a document that is subject to possible changes in accordance with the legislation applicable at the time. This is why the modifications to this Privacy Policy will be duly notified to you so that you are informed of the changes made and can give your express consent to these changes.

7.   Confidentiality

PRESTIGI HOTELS SAU guarantees the confidentiality and security of your personal data when it is processed to the extent that it has implemented the processing policies and security measures referred to in the privacy regulations. The treatment policies and security measures implemented in PRESTIGI HOTELS SAU prevent the alteration, loss, treatment or unauthorized use of your personal data.

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