Check out the frequently asked questions from Prestigi Hotels customers and resolve any doubts you may have about our hotels before your stay.
Where can I find the address and phone number of Prestigi Hotels?
To find the address, phone number, and directions to any of Prestigi Hotels, select the property you're interested in under "Hotels" and go to the "Location" section. There you'll find all the contact information and directions from your starting point.
What are the spa hours at Prestigi Hotels?
The spa at Prestigi Hotels is open Sunday to Friday from 10:30 a.m. to 1:30 p.m. and from 5:00 p.m. to 9:00 p.m. On Saturdays, the spa is open from 10:30 a.m. to 9:00 p.m.
How can I request an early check-in or a late check-out at Prestigi Hotels?
You can request early check-in or late check-out when booking with Prestigi Hotels by indicating your expected arrival or departure time. We will inform you about service availability. If this is not possible, we offer a free luggage storage service so you can leave your belongings at the hotel.
How can I book a room at Prestigi Hotels?
The fastest, easiest and safest way to make a booking at Prestigi Hotels is through our official website, where you will enjoy the best price guaranteed.
You can also book by phone, calling 00 376 873 600, or by email, writing to prestigihotels@prestigi.ad. In this case, please indicate your dates of stay, the number of people, the age of any children under 11, and your preferred meal plan.
How can I use a promotional code at Prestigi Hotels?
To use a promotional code at Prestigi Hotels, enter the code in the designated field during the booking process. The discount or promotion will be applied according to the specific terms and conditions of the rate.
How can I modify or cancel a reservation at Prestigi Hotels?
If you booked directly with Prestigi Hotels, you can request a modification or cancellation through the contact form on our website, by calling +376 873 600, or by emailing prestigihotels@prestigi.ad. Please include your check-in date, booking reference number, and reservation name. We will respond within 24 hours.
If you booked through an external channel, such as Booking or Expedia, you will need to manage the modification or cancellation directly from their platform.
The cancellation policy is displayed before you complete your booking and may vary depending on the dates and rate selected. Non-refundable rates do not allow modifications or refunds.
How can I confirm my reservation at Prestigi Hotels?
Once you complete the booking process with Prestigi Hotels through our official website, a confirmation number will appear on the final page. You will also receive an email with all the details of your booking.
You can also check your booking from the My Booking section of our website, by entering your email address and password.